The service is very nice. I am a customer there, the girls who work at that place are very friendly, I am satisfied with the services there.
Not sure why this place has bad reviews. Both of the ladies behind the counter went out of their way to make sure I was a satisfied customer. My understanding is that the place has a new owner and new customer friendly policies.
There are two really nice ladies in there. They are very patient and helpful. My mom is a good customer to them, and they always take their time with her to make sure she is happy. Thank you for going that extra mile with her.
I love going to this store. I’m always treated respectfully & I’ve never had a bad experience. Definitely somewhere to go if you want to get in & out.
I frequent this place often since it’s at a great location with plenty of parking and not to mention the very knowledgeable staff. Haven’t found a thing they don’t do…..even deal with bitcoin, which is extremely rare. Highly recommended.
I come to the currency exchange often and find this one to be the best of all in the suburbs. I get great and quick service every time. Lidia and Gladys are friendly, very nice, and helpful when I come in. They get me in and out every time. I highly recommend this currency exchange.
The lady up front was so nice and polite, very kind-hearted, and did the job quickly and super efficient. This is the place to go for all your needs.
Wonderful customer service. Everyone goes a long way to answer any questions and help each and every customer and with a smile on their face!
I went to round lake currency exchange to do a title transfer. They said we didn’t have the correct documentation and couldn’t help us, we came here, and the ladies were extremely helpful and got us on the road!!! I would definitely recommend this place!!!
Great service manager, was very helpful and polite. She resolved a problem for me even though she didn’t have to.
Thank you, two ladies, for helping me out! Way better than Round Lake currency. I was so stressed from the bad experience I had with RL for a title transfer, and you were able to get the job done quickly with no issues! Very professional!
I highly recommend this location. The ladies that work here are friendly, quick, & efficient. I’ve never had any issues, and Erika was very helpful.
The two ladies are very helpful !!! Lisa is awesome & is always helpful.. there’s a new girl, and she knew what she was doing !!! I would truly recommend this place!! Great job, ladies!!!
Erika helped me out today, and she is awesome! She made the experience easy and stress-free. You can tell she knows her job well.
I want to say these two ladies that work here are wonderful. I came in on a Friday and did some title work and other stuff, and this young lady did an awesome job. I do feel bad a lot of ppl had an attitude for no reason, the poor young lady handled it well. If you do not want to go to the DMV, thatâ€™s what the currency is for. They have fees, people …. keep up the good work; Go to the DMV if your going to complain about the fees
So happy that the people here love their job. Especially after experiencing the negativity and unprofessional staff in Round Lake. Thank you, Lisa, for helping us out!
Best Experience I Ever Had at a Currency Exchange! I had an issue with a title for a car I recently bought. The owner of the currency exchange was more than helpful. He went above and beyond to assist me in straightening out the issue. His guidance and thoroughness helped a great deal. Erika also did a wonderful job assisting and following up. I highly recommend this currency exchange, THEY KNOW WHAT THEY ARE DOING.
Erica was a huge help in helping me transfer my title and purchasing new plates. She is a great example of what customer service should be! She was smart, attentive, and very knowledgeable concerning the whole process. I recommend coming to this currency exchange for overall great service and quality support!
I have been a customer of this currency for about 2 years or so, and I have never had any issues. The manager, Erika, and Melissa are wonderful. They have assisted me from bill payments to title transfers! They have always gone above and beyond to solve any questions I might have! In regards to some of the comments, people do not understand that the employees here do have procedures or rules they have to go by, just like our own jobs. I used to go to the Round Lake currency, and I was never greeted with a hello or even a smile. These girls are always smiling, and I hope the owner appreciates these girls!!
I went today to renew plates. Vicky was so kind and so helpful. It made paying even more fees to Illinois a little less aggravating!
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